General Terms and Conditions of Sale

- last update date: 12/02/2022 -

1. Online Store ownership GAMEPLAY ("")

Positive Connections, Lda. (from now on, “GAMEPLAY” or simply “Seller”) based in Estrada de Benfica, 726 C/D, 1500-112 Lisboa, Portugal, with the share capital of 10.000,00€, VAT nº PT 515 452 980, registered at the Commercial Registry of Lisbon, is the legitimate owner of the online store GAMEPLAY making use of the following domain:

2. Contacts and Customer Support

For additional information, you can contact GAMEPLAY through email: If you prefer, you can do it by phone, from Monday to Friday, from 11.00AM to 1:30PM and from 2:30PM to 8:00PM, through the number +351 917 727 541, or by mail to the address Estrada de Benfica, 726 C/D, 1500-112 Lisboa, Portugal.

3. Purpose and Scope

3.1. The general terms and conditions of sale exclusively regulate the purchase and sale made in the GAMEPLAY online store, between the “Final Consumer” as a “Customer” and GAMEPLAY as a “Seller”, and apply to all visitors to the website, as well as any commercial transactions carried out through this online store.

3.2. Navigation on the site, as well as the purchase of any product at, implies the acceptance of the present general terms and conditions of sale.

3.3. GAMEPLAY is the entity responsible for selling on the website, and all e-commerce services are only available to final consumers.

3.4. “Final Consumer” is considered to be any person who acts/buys for a purely personal purpose, outside of his business or job, therefore, without any intention of reselling the items he buys at the GAMEPLAY online store.

3.5. GAMEPLAY reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any change will be always published on the website:

3.6. GAMEPLAY reserves the right not to process any order received from users other than “Final Consumers” or those that do not comply with the “Seller's” general terms and conditions of sale.

3.7. GAMEPLAY reserves the right not to process any order received from users other than “Final Consumers” or those that do not comply with the general conditions of sale of the “Seller”.

4. Information about Contents of GAMEPLAY online store

4.1. The website is intended for private use only, so the reproduction, transfer, distribution or storage of the contents of the GAMEPLAY online store, without prior written authorization, is prohibited for any purpose other than strictly personal use.

4.2. It is strictly forbidden to introduce links to our website for commercial purposes or without prior authorization from GAMEPLAY, as well as the use of the domain for abusive purposes, without prior authorization, will be subject to recourse to the competent legal means by GAMEPLAY.

4.3. In case you find, on other sites, links that allow you to access or references to the GAMEPLAY online store, we inform you that GAMEPLAY has no responsibility for the links or pages, nor for the content contained therein.

4.4. GAMEPLAY is strongly committed to ensure that the information presented in is free of typographical errors and whenever they occur, GAMEPLAY will proceed with the respective correction as soon as possible.

4.5. All contractual information are written in Portuguese, English and Spanish, as well as information on articles, communications by email and the formalization of the sale. The detailed product description and videos shown may not always be available in the three languages ​​mentioned above.

5. Comercial Policy

5.1. In case the information presented does not correspond to the characteristics of the product, the CUSTOMER has the right to terminate the purchase and sale contract in purchases made online at, during the first 14 days after receiving/collecting the order since that the product is in the same condition as it was sold (factory sealed and undamaged). In the case of products in the outlet section, they must be in the same condition in which they were purchased.

5.2. The images presented on the website are merely illustrative and may not coincide entirely with the product, so we recommend that you consult the details of the product sheet for more information about the respective characteristics of the item(s) you wish to purchase. The read of the product sheet on does not exempt the consultation of information about the articles on the websites of the respective publishers.

5.3. Product prices and specifications are subject to change without notice. Despite the extreme attention of GAMEPLAY to keep all the information updated, some products may contain an incorrect price, so we will check the prices whenever we proceed with the processing of orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the CUSTOMER by email and await his decision to accept the new proposal or cancel the order.

5.4. The product catalog of the GAMEPLAY online store is independent of the physical store, both in terms of price and in terms of the products presented. The stock is common between the physical store and the online store. All promotional campaigns have limited stock and can be exclusive to the GAMEPLAY online store and cannot be combined with physical store campaigns.

5.5. The validation of the purchase order or order assumes that the CUSTOMER is aware of and accepts the General Terms and Conditions of Sale of the website

5.6. All data recorded by GAMEPLAY are evidence of the set of transactions made between it and the CUSTOMER, and it is the responsibility of GAMEPLAY to file the electronic document in which the contract is formalized, obliging itself to keep it accessible.

5.7. The invoice resulting from the purchase will be sent by email, directly from the ODOO billing software, to the email account associated with the Customer Account. The request to resend a duplicate of the invoice, if necessary, must be made through your Customer Account at

6. Obligations of Customers and Users

6.1. Any visitor of the website is obliged to comply and respect these general conditions, namely observing the following obligations:

· It is forbidden to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and/or any other content that violates the general principles of law and public order through the GAMEPLAY online store;

· Save, and not disclose, your password to enter the site in order to prevent third parties from accessing your account and personal data;

· Do not use false identities;

· Grant your personal data and correct addresses so that GAMEPLAY can process orders properly

6.2. The CUSTOMER is the only one responsible for the veracity of the personal data communicated to GAMEPLAY and undertakes to insert and immediately inform any changes through his Registration Account at

6.3. GAMEPLAY disclaims any responsibility for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the CUSTOMER, namely at the time of delivery.

7. Online Ordering

To place an order on it is necessary to have a valid and frequently used email account.

7.1. To place an order on, the CUSTOMER must proceed as follows:

· Browse the pages of the online store and find the products you want to purchase;

· Add your favorite products to the shopping cart via the button with the shopping cart icon;

· When you understand that you have already chosen all the items you want to purchase, complete the purchase by clicking on "Proceed to Checkout" in the shopping cart.

· Confirm and/or change shipping and/or billing addresses;

· Then select the shipping method;

· Then, select the payment method;

· Proceed to payment by clicking on "Order with an Obligation to Pay".

7.2. As soon as you finish your purchase, you will receive an email, with the purchase order, confirming the transaction. We suggest that you print it out or download this order form for future reference.

7.3. In case of non-confirmation of payment or non-compliance with these General Terms and Conditions of Sale, GAMEPLAY reserves the right not to accept your order, or to cancel it in whole or in part, even after automatic confirmation of it.

7.4. Any orders containing items "Pre-order" and/or "By request" will not be shipped until all items in the order are available for shipment. It is important to take this into account before placing an order that simultaneously contains items available from stock and items byrequest and/or pre-order items. Place separate orders to receive items that are available in stock faster and then receive items by request and/or pre-order items.

7.5. If you have orders in progress that contain items by request and/or pre-order items, you can benefit from the same postage and add more items, through the formalization of new orders as long as you indicate that you want us to add to the initial order.

8. Product availability and order confirmation/cancellation

8.1. GAMEPLAY only processes an order placed by the CUSTOMER after confirmation of the respective payment, so GAMEPLAY cannot guarantee the availability of the items until the beginning of said processing.

8.2. GAMEPLAY only dispatches orders on business days. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.

8.3.The satisfaction of all orders placed on the website is subject to product availability. GAMEPLAY tries to ensure that all items offered for sale on the website are in stock or available to order at the CUSTOMER's request. However, GAMEPLAY reserves the right not to accept any orders or to cancel orders already confirmed for products that no longer have stock. In case of product unavailability and/or out of stock, GAMEPLAY will immediately inform the CUSTOMER of the partial or total cancellation of his order, and the CUSTOMER is entitled to a refund.

9. Order confirmation or cancellation

9.1. GAMEPLAY may not validate the order that does not have sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the products ordered are no longer available. In any of the referred cases, GAMEPLAY will inform the CUSTOMER via email that the sales contract was not concluded and that GAMEPLAY did not proceed with the sale, specifying the reasons for this.

9.2. If the products ordered at are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when GAMEPLAY receives your order, will immediately inform the CUSTOMER about their unavailability, never exceeding the period of 30 days after receiving the request.

9.3. GAMEPLAY reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by GAMEPLAY, namely in the following situations:

· The information on the invoice is not correct or verifiable;

· The order is signaled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud;

· When it is not possible to deliver the order to the address provided by the CUSTOMER;

· If you consider that the CUSTOMER did not have the capacity to perform that act;

· If it appears that there was an error in the presentation of the price of the product(s);

· If the order is assumed to come from a reseller.

10. Payment Conditions and Security Guarantees

10.1. The forms of payment available are those presented at, and the forms of payment available vary according to the country of dispatch. GAMEPLAY does not accept any payment method other than those mentioned.

10.2. If the CUSTOMER's shipping address is Portugal, they can pay for their products using Multibanco, MB Way, a Paypal account or Credit Card.

10.3. If the CUSTOMER's shipping address is not Portugal, they can pay for their products using a Paypal account, with debit card, with credit card, or via bank transfer.

· 10.3.1. The payment by MB Way assumes that payment is made within 4 minutes, through the application of MB Way. After this period, if the CUSTOMER is unable to make the payment, you must contact GAMEPLAY so that a new MB Way payment reference can be generated. Items will be shipped only after payment confirmation.

· 10.3.2. Payment through Multibanco reference assumes that payment is made within a maximum period of 1 day. After that period, the order will be canceled. Items will be shipped only after payment confirmation.

· 10.3.3. Paypal payment assumes that the CUSTOMER will pay all expenses related to fees charged for this same service. Items will be shipped only after payment confirmation.

· 10.3.4. Payment by bank transfer assumes that payment is made within a maximum period of 5 days. After that period, the order will be canceled. Items will be shipped only after payment confirmation.

10.4. GAMEPLAY urges you not to attempt to pay by any other means not specified on If you try, GAMEPLAY cannot be held responsible for the loss of payment, or any other damages that may result.

11. Security of the GAMEPLAY store and all transactions

11.1. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be saved on any public server.

11.2. It is up to us to inform the CUSTOMER of any payment transmitted over the Internet, or via email, it runs some risks, namely when the CUSTOMER does not take the necessary precautions and does not assume the appropriate responsibility.

11.3. GAMEPLAY cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.

12. Ownership of marketed products

12.1. GAMEPLAY owns the company's products until it has received full payment for all of those products.

12.2. GAMEPLAY will again be the owner of the products purchased by the CUSTOMER if they are considered abandoned.

12.3. Products are considered abandoned if:

· in the case of "Pickup in-store", after changing its status to "Ready for pickup at the store", they are not collected within 1 month, except in situations agreed at the time of purchase;

· in the case of "Shipping", if after 1 month it has not been sent for non-payment of postage, if applicable;

· in the case of orders that include “subscription” products, if after 6 months it has not been collected or sent for non-payment of postage, if applicable.

13. Prices

13.1. The prices of products displayed on the website are indicated in euros.

13.2. If the CUSTOMER's shipping address corresponds to a country belonging to the European Union (EU) or the European Economic Area (EEA), the prices indicated will include Value Added Tax (VAT) of their correspondent country.

13.3. If the CUSTOMER's shipping address corresponds to a country not belonging to the EU or the EEA, the prices at checkout will not include VAT.

13.4. The total price of the order, specified in the final checkout menu, will always depend on the selected shipping address.

13.5. Prices are quoted at the time of order confirmation, so the order form can be printed or downloaded for future reference.

13.6. Shipping fees are calculated on an order basis, the exact price of the shipping fee depending on the shipping method selected by the CUSTOMER.

13.7. GAMEPLAY is not responsible for the incorrect presentation of prices caused by the electronic devices used by the CUSTOMER when viewing the website and/or for issues related to the characteristics of the networks used by them in accessing the internet.

14. Pickup in-store

14.1. Orders can be picked up at the physical store of GAMEPLAY from the moment the status of them is changed to "Ready for pickup at the store".

14.2. The collection of orders must take place within the time indicated in this link.

14.3. When ordering, the CUSTOMER must present the order form (in digital or paper format), as well as a valid identification document.

14.4. If it is not the CUSTOMER who made the order to pick it up, he/she must indicate it by sending a message in the order details, in your Customer Account, at

14.5. If there is no written indication of the name of the person who will collect the order, on behalf of the CUSTOMER, GAMEPLAY reserves the right not to deliver the order.

14.6. Orders must be collected within a maximum period of 1 months, after changing the status of the order to "Ready for pickup at the store". After this period of time they will be considered abandoned.

14.7. In the case of orders containing subscription items, the maximum withdrawal period is 6 months, after changing the status of the order to “Ready for pickup at the store”. After this period of time they will be considered abandoned.

15. Shipping

15.1. Products ordered from the GAMEPLAY online store will be shipped on business days, since Monday until Friday.

15.2. The order can be sent through CTT, CTT Expresso, DPD or DHL according to the choice made by the CUSTOMER when the Order is Finalized.

15.3. If the CUSTOMER chooses to deliver to a pickup point in the DPD Group, he is responsible for making sure that the store is open and that the opening hours are suited to his needs, given that the subsequent order for reshipment when shipping the order, to another store or to an address will imply the payment of a new shipment. If the CUSTOMER has specifically selected a locker, given that it has limited measurements (50cm x 20cm x 40cm), if the order packaging has larger measurements, GAMEPLAY will contact the CUSTOMER so that he proposes an alternative pickup point.

15.4. GAMEPLAY can only guarantee the good delivery of an order if the shipping address of the products indicated by the CUSTOMER is well found to be correct and complete, with that address being located in one of the countries to which GAMEPLAY makes shipments. (see the country list).

15.5. GAMEPLAY does not ship to PO Boxes, only to addresses or to pickup stores in the DPD Pickup.

15.6. A delivery is considered to have been made or a product is considered to have been delivered from the moment there is a delivery receipt at the shipping address indicated when placing the order.

15.7. If it is necessary to pay a reshipment due to incorrect data, repeated absence of the recipient at the indicated address or the non-pickup of the order at a pickup point within 10 days, the expense will be charged to the CUSTOMER.

15.8. If the CUSTOMER has been notified that your order is complete and, if there is a payment for shipping costs that were not charged at the time of placing the order, there will be a maximum period of one month to proceed with payment of the same so that the order can be shipped. If after 1 month the postage has not been paid and, consequently, the order has not been sent, it is considered abandoned and the products become the property of GAMEPLAY again, with no right to return. In the case of orders containing subscription items, the deadline is extended to 6 months.

16. Shipping Costs and Delivery Times

16.1. The shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will only pay the shipping costs once. However, GAMEPLAY reserves the right, in the event that part of the order is delayed or unavailable, proceed to ship only when all items are available in its warehouse.

16.2. Shipping costs are available in this link.

16.3. The order is considered accepted if, after receiving the order, the CUSTOMER does not inform about his intention to return it within 14 days and does not return the order up to the maximum limit of 28 days.

16.4. In case of return, shipping costs are CUSTOMER's responsability.

17. Customs Taxes and Fees

17.1. Orders sent to countries outside the European Union (EU), or with customs and tax policies different from most EU countries, may be subject to taxes, customs duties and taxes charged in the destination country (Import Fees).

17.2. The recipient of an international transfer may be subject to Import Fees, at the time the transfer arrives in your country. The recipient may incur additional customs clearance charges.

17.3. GAMEPLAY does not control these charges, nor is it able to make an estimate.

17.4. Customs policies vary widely from country to country; the CUSTOMER should contact the local customs office for more information. When customs clearance procedures are necessary, there may be a delay in relation to the estimated shipping time.

17.5. If the CUSTOMER decides not to proceed with the customs clearance of the order and it is returned, GAMEPLAY reserves the right to only return the value of the item(s) sent.

18. Order Delivery Deadlines

18.1. After your order is registered, the respective payment is confirmed and all the items in your order are available, GAMEPLAY commits itself to proceed with the shipment observing the following deadlines for delivery:

· In mainland Portugal, within a maximum period of 10 working days, after dispatch.

· In the Archipelago of Madeira and the Azores, on average, within a maximum period of 30 working days, after dispatch.

· In Europe, within a maximum period of 60 working days, after dispatch.

· In the rest of the world, within a maximum period of 180 working days, after dispatch.

18.2. GAMEPLAY will not be responsible for non-compliance, or delays in the fulfillment, of any shipping obligation that is due to a force majeure event, that is, an event, act or omission, beyond its reasonable control.

19. Product Returns

19.1. In case the CUSTOMER decides to return the purchased products, GAMEPLAY reserves the right not to accept the return of products if the returned items are not in the original state with its factory sealed packaging (factory sealed and undamaged, in the case of new articles, or complete in the case of products in section outlet). The opening of the articles by removing the cellophane or the seal (or similar wrapper) will be interpreted as acceptance of the products and will therefore lose the right to return the product(s).

19.2. After receiving the order, the CUSTOMER has a maximum period of 14 days to express his intention to return one or more items and a maximum period of 28 days to return the item(s), counted from the date of receipt of the order.

19.3. To proceed with the return you must send an email to: Then, GAMEPLAY will contact you to clarify all the steps to be taken to return the item, the cost of which will be at the CUSTOMER's expense, unless the responsibility of GAMEPLAY. In the latter situation, GAMEPLAY will assume the expenses inherent to the return and consequent reshipment, if applicable.

19.4. Upon receipt of all ordered products, or only part of them, at the GAMEPLAY premises, we will proceed with their treatment within an average period of one week.

19.5.In case the return is confirmed, the amount will be refunded to you by bank transfer, if payment has been made through MB Way, Multibanco reference or Bank Transfer. The client must provide the IBAN so that GAMEPLAY can be able to do the refund, the IBAN will only be used for the purpose of the refund. Refunds are made within an average period of one week.

19.6. Refunds are made within 1 to 2 weeks.

19.7. Product Exchanges

19.7.1. Upon receipt of the order, the CUSTOMER has 14 days to express his intention to exchange the item(s).

19.7.2. To proceed with the exchange, you must send a message through your Customer Account at Then, GAMEPLAY will contact you to clarify all the steps to follow in order to proceed with the exchange.

20. Product Warranty

20.1. Product with anomaly

20.1.1. If, when opening your product(s), the CUSTOMER finds defective components or the lack of any component, you must send a message to GAMEPLAY through your Customer Account at In response to this message, GAMEPLAY will indicate the direct link or email of the customer service of the manufacturer in question so that the CUSTOMER can use it to ask the manufacturer for the component(s) they need, as well as indicate your personal data so that you can receive it(s) directly at your address, without the need for any additional payment.

20.2. Transport damage

20.2.1. Upon receipt of an order, either from the postman, the CTT postman or the carrier's driver, the CUSTOMER is responsible for verifying the existence of any visible damage or abnormal situation that may have been caused by the transport, having taking into account the following aspects:

· check if the box is damaged, dented, punctured, wet, among other possible aspects;

· check for signs of packaging tampering or improper handling;

20.2.2. If any of the situations referred to in point 20.2.1. the CUSTOMER must proceed as follows:

· ask the postman, CTT or the driver of the carrier to register the problems identified in the transport slip and/or PDA (parcel delivery recorder);

· immediately inform GAMEPLAY of what happened by sending an email to containing the description of the identified situations, as well as photographs of the outer transport box, of the damaged product(s), as well as as a representative photo of the arrangement of the article(s) inside the box as they arrived;

· do not open or remove the factory seal of the damaged article(s) until the final communication of the action decision by GAMEPLAY.

20.2.3. GAMEPLAY will inform the CUSTOMER regarding its decision on how to act in the situation presented in point 20.2.2. within a maximum period of 1 month.

20.2.4. If the CUSTOMER does not comply with the procedures and conditions set out in point 20.2.2. GAMEPLAY will not assume any responsibility for damages or abnormal situations caused by transportation.

21. Conditions applicable to products in the section Outlet

21.1. All of the following articles qualify for the Outlet section:

- used (complete);

- without factory exterior film or seal (completely new inside);

- factory sealed but damaged in the box.

21.2. The discounts inherent to the products of Outlet are cumulative with other current promotions.

22. Conditions applicable to Gift Cards

22.1. Gift cards are valid for 12 months. After their expiry, it is not possible to take advantage of them, and no refund will be made.

22.2. Gift Cards are personal and non-transferable and can only be used for online purchases made on this website.

22.3. More than one Gift Card can be used on the same order.

22.4. The sale or exchange of a Gift Card is not permitted. The CUSTOMER holding the Gift Card may not publish that Gift Card code on any website or on any other public form of offer, donation, sale or exchange.

22.5. If the CUSTOMER incurs in any of the infractions mentioned in point 22.4 the Gift Card will be deactivated.

23. Conditions applicable to Promotional Codes (discounts)

23.1. When used according to the established rules, a promotional code enables the CUSTOMER to take advantage of a promotion/discount related to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/campaign promotional.

23.2. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The CUSTOMER with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.

23.3. The use of a promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.

23.4. GAMEPLAY reserves the right to occasionally create promotional codes with characteristics different from those mentioned in point 23.3.

23.5. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.

23.6. Without prejudice to any other rights, GAMEPLAY reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the above mentioned assumptions.

24. Validity of Promotions or Commercial Campaigns

24.1. Promotional offers or commercial campaigns published on the website are only valid for the moment they are displayed on the website and in accordance with the established conditions, unless otherwise stated on the website.

24.2. In the case of return of items purchased within the scope of commercial campaigns or promotions, only the amount that was actually spent by the CUSTOMER on the purchase of the item that he wants to return or exchange will be credited or delivered.

25. Responsibility

25.1. GAMEPLAY will only be liable for damages suffered by the CUSTOMER in the event that such damages result from violations attributable to GAMEPLAY's contractual obligations towards the CUSTOMER, or in the event that the liability results from the applicable legal right.

25.2. If the CUSTOMER has suffered damage related to the activity of the website, GAMEPLAY's liability will be limited to: damage to GAMEPLAY products, reasonable and verifiable costs incurred by the CUSTOMER due to the violation by GAMEPLAY of these Terms and General Conditions of Sale.

25.3. GAMEPLAY cannot be held responsible for damages suffered by third parties resulting from the use of any of GAMEPLAY's products. GAMEPLAY cannot be held responsible for damages suffered by the CUSTOMER as a result of improper use of the products purchased from it.

25.4. GAMEPLAY is not responsible for damages resulting from incorrect information on the website.

25.5. All products sold by GAMEPLAY are in compliance with Portuguese legislation.

26. Intellectual and Industrial Property

26.1. Accordingly and under the terms of the Intellectual Property Code, the use of information from the website is only authorized for private purposes, subject to contrary provisions including more restrictive provisions contained in that code.

26.2. Any reproduction or total or partial representation of the website, in whole or in part, of the elements included in it is strictly prohibited.

26.3. The corporate names, brands and distinctive signs reproduced on the website are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from GAMEPLAY.

26.4. If the CUSTOMER wishes to use information or materials from the site, he/she needs to obtain a prior written authorization and granted by GAMEPLAY.

27. Applicable law

27.1. These General Terms and Conditions of Sale and all emerging disputes that are related to these Terms and Conditions, including their validity, use of the website or any purchase therein must be governed by Portuguese law.

27.2. In case of dispute regarding the interpretation or execution of these General Terms and Conditions of Sale, GAMEPLAY and the CUSTOMER undertake to endeavor to obtain a friendly solution, which is fair and appropriate, within the maximum period 60 days from receipt of the communication addressed for this purpose by any of the parties involved.

27.3. In the event of a consumer dispute, the consumer may use the European online dispute resolution platform available at To find out the registered Alternative Dispute Resolution entities consult the Consumer Portal at

28. Alteration of the General Terms and Conditions of Sale of the GAMEPLAY online store

GAMEPLAY has the right to change these General Terms and Conditions of Sale at any time. The CUSTOMER is subject to the principles and terms in effect at the time of ordering, unless the law or competent authority imposes any changes to them.