Privacy Policy

Positive Connections, Lda. undertakes to process your personal data in accordance with the Personal Data Protection Law - Law 67/98, of 26 October, and the other legislation in force in this matter, such as Law 41/2004, of August 18, as amended by Law 46/2012, of August 29, on the protection of privacy with regard to the processing of personal data. Positive Connections, Lda. Seeks, as far as possible, to comply with the European Data Protection Regulation, implemented on May 25, 2018.

Positive Connections, Lda. recognizes the importance of protecting personal data, whatever its nature. For this reason, we have developed a set of security measures aimed at protecting the data of all of our customers and also of all those who visit our website. In this Privacy Policy we explain who we are, what purpose we give your data, how we treat it, with whom we share it, for how long we keep it, as well as the ways to contact us and exercise your rights.

The user must carefully read this privacy policy, which was written in a clear and simple way, to facilitate its understanding, and decide freely and voluntarily whether he wishes to provide his personal data to Positive Connections, Lda. Thus, the user guarantees to be of legal age, and that the data communicated are true, accurate, complete and current, being responsible for any damage or loss, direct or indirect, that may arise as a result of non-compliance with such obligation.

The user undertakes to communicate to Positive Connections, Lda., or insert in the registration account, any changes to the data now provided. If the data communicated belongs to a third party, the user guarantees that he informed that third party about the conditions set out in this document and that he obtained his authorization to provide his data to Positive Connections, Lda., for the indicated purposes. If you have any questions about how we treat and protect your data please send us an email at:



The company Positive Connections, Lda. (hereinafter referred to as “GAMEPLAY”), with the Corporate Tax Identification Number 515452980, registered at the Commercial Registry of Lisbon, and headquartered at Estrada de Benfica, 726 - C / D 1500- 090 Lisbon is the entity responsible for the collection and processing of your personal data, for the purposes referred to in this privacy policy.

You can contact GAMEPLAY about any issue related to this privacy policy, through the following contact points:

E-mail address:
Address: GAMEPLAY – Client support
Estrada de Benfica 726 C/D
1500-112 Lisboa
Telephone: 917 727 541



The personal data processed on the website are:
Collected in the customer/user register - name, nif, email address, mobile phone, address;
Obtained through site navigation - IP, date and time.

GAMEPLAY will handle personal data, manually and/or automatically, for the following purposes:

Client management

The data collected on this website are necessary for the conclusion and execution of the purchase and sale contract, are intended for processing and information on the status of orders and communication with Customers, for processing information requests and any complaints.

The provision of the information requested within the scope of the customer's registration is mandatory, without which it is not possible to proceed with the above purposes.


If the Customer gives his express consent at the time of subscribing to the newsletter, GAMEPLAY may process your data to send you information about its products, news, campaigns, offers, by email.

Consent for the processing of personal data for direct marketing purposes can be revoked at any time by sending an email to:

GAMEPLAY defines profiles based on information related to your purchases and research. This information is analyzed to identify your consumption profile. This analysis allows GAMEPLAY to send you personalized information appropriate to your profile, in order to improve your shopping experience. The legal basis applicable to the collection and use of your personal data for the indicated purposes is your consent.



We keep your data only for as long as necessary for the purpose for which it was collected. For the purposes described in this Privacy Policy, your personal data will be kept for a maximum period of 10 years from the collection of your consent or the last purchase made and if, within this period, you have not withdrawn your consent.



By consenting to this privacy policy, you are giving permission to process your personal data specifically for the purposes identified and selected.

If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw his consent at any time, although this right does not compromise the lawfulness of the treatment carried out on the basis of the previously given consent or the further processing of the data. same data, based on another legal basis, such as compliance with the contract or legal obligation to which GAMEPLAY is subject.

To revoke your consent, you can contact us by letter, phone or email address:



GAMEPLAY may communicate users' personal data to third party GAMEPLAY service providers, namely, companies involved in the process of transportation, storage, marketing, hosting of websites, bank branches.

These companies are provided with only the personal data necessary for the provision of the service in question, and these entities undertake to process the said personal data solely and exclusively for the fulfillment of the purposes indicated above.



GAMEPLAY will process user data in the European Economic Area (EEA) territory, so it does not plan to carry out any international data transfer.



At any time, as long as GAMEPLAY owns or processes personal data, all users can, at any time and free of charge, exercise the following rights:

Right of access - right to request a copy of the information we have about you;
Right of rectification - right to correct data that you consider inaccurate or incomplete;
Right to be forgotten - in certain circumstances, as a user, you can request that the data we have about you be deleted from all our records;
Right to processing restriction - when certain conditions apply to have the right to restrict processing your data;
Portability right - right to have your data transferred to another organization;
Right to object - right to object to certain types of processing, such as direct marketing.
Right to legal remedy: in the event that GAMEPLAY refuses your request in accordance with the access rights, we will explain the reason. As a user you have the right to complain as described below.

The above rights may be exercised through:
email address:
registered letter to the postal address:
Estrada de Benfica, 726 C/D
1500-112 Lisboa



If the user wishes to make a complaint about the way in which his personal data is being processed by GAMEPLAY, or how his complaint has been dealt with, he has the right to make a complaint directly to GAMEPLAY and to the supervisory authority:

Contacts of Positive Connections, Lda:
GAMEPLAY Estrada de Benfica, 726 C/D
1500-112 Lisboa
Tel: 351 917 727 541

Controlling Authority Contacts:
National Data Protection Commission – CNPD
Rua de São Bento, n.º 148, 3.º
1200-821 Lisboa
Tel: 351 213928400
Fax: +351 213976832


The data contained in the customer register that are identified with an asterisk (*), will be mandatory to fulfill the established purpose.

As such, if the user does not provide them, GAMEPLAY will not be able to satisfy this user's request.



GAMEPLAY applies several technical and organizational measures appropriate to protect users' personal data, including the use of secure servers, firewalls and data encryption.



GAMEPLAY's Cookies policy is available here.



Our Privacy Policy may change from time to time, with all changes posted on this page. We ask that you periodically review this page in order to keep up to date.